Ans: Please ensure all the information have been filled in, and check whether the filled email address, telephone number and password format are valid.

Password must meet the below requirement:

*Use at least 8 characters (Include at least 1 special character including ?!@#$%^&*, 1 capital letter, 1 small letter and 1 number).

Ans: Please click the link below to reset the password. After entering the webpage, please fill in the email address that you have signed up. Then, you will receive an email with new password, meanwhile SMS and new password will be sent to your mobile phone. Please sign in the account with new password and change your password in “My Account” promptly to safeguard your account.

Please click here to reset your password

Ans: If your account signed up during 2023 to Q3 of 2024, regard of the Personal Data (Privacy) Ordinance (Cap 486) under the Law of Hong Kong, all accounts and information have been destroyed after the completion of our previous activities. Hence, if you would like to enroll the physical workshops and online seminars of InnoCarnival 2024, you are required to sign up a new account. You may sign up the account with the email address you used last year, but each email address could sign up ONE account only (regardless of Type A or Type B Account).

Please click here for signing up an account

Ans: Please check Inbox and Junk Mail Box. Before activation, please move the email from Junk Mail Box to Inbox first. For Gmail users, you are suggested to click the "More" button in sidebar and view all messages in "All Mail" tab.

The same activation link has also been sent to the contact person’s mobile phone. Please click the link in the SMS to activate your account. You may also click the “Resend activation email and SMS” button after submitting the account information. The system will resend the activation email and SMS to your email address and mobile phone.

If you are still not getting the activation email and SMS, please contact us at 3750-7050 during office hours (Mondays to Fridays: 9am to 6pm).

Ans: For “Type A: Families/Small Groups/Individuals” account, each account could register maximum of 3 participants aged below 18 and maximum of 5 participants aged above 18.

For “Type B: Schools/Organizations/Charities” account, each account could register ONE contact person only, the information of students is not required. If schools are interested in enrolling activities, please fill in the number of students during the online reservation.

Ans: If parents would like to change the personal information (including adults and children), you must do so without enrolling any activities. In other words, when you have successfully enrolled a physical workshop / online seminar for your child, any changes of child's information are not allowed. (If it is necessary to change, parents must first cancel all activities that have been successfully enrolled for the child, and then change the personal information in "My Account".)